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WARRANTIES & MANUELS 

The Trail RV Off-Road Luxury Caravan comes with a comprehensive warranty and detailed manuals to ensure peace of mind and ease of use for every adventurer. Backed by a robust 5-year structural warranty, the caravan is built to withstand rugged off-road conditions while maintaining its luxurious interior. The warranty covers manufacturing defects and select systems, ensuring reliable performance on your journeys. Included with every purchase is a user-friendly owner’s manual, providing clear instructions on setup, maintenance, and operation of features like the solar power system, suspension, and premium amenities. Additional digital manuals and troubleshooting guides are available online, offering step-by-step support to keep your off-road adventures seamless and stress-free.

 Warranty Form

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 Appliance & Product Manuals

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 Hand Over Guide

Coming Soon  

SERVICE & WARRANTIES CONTACT US!

Whether you have questions, need support, our warranties and service team is here to help. Simply fill out the form, and we aim to respond to all inquiries as soon as possible. Thank you for getting in touch!

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 Our Warranty information


Warranty Statement – Aluminum Composite Trail Caravans

Trail Caravans come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty provides benefits in addition to your rights and remedies under Australian consumer protection laws.

Warranty Terms

  1. Repair or Replacement
    Trail Caravans will repair or replace (at its discretion) any defect caused by faulty materials or workmanship in the assembly or manufacture of your caravan.
  2. Eligibility
    This warranty applies specifically to the initial purchaser of the caravan. It may be transferrable provided all maintenance requirements are up to date.
  3. Warranty Periods
    • Body Shell Warranty: Limited 5 years
    • Internal Cabinetry & Furniture: Limited 3 years
      • Includes 3-year warranty on cupboard hinges and drawer runners
    • Chassis & Suspension: 3-year warranty with unlimited kilometers
    • Appliances, Electrical, Materials, and Components not manufactured by Trail Caravans are not covered under this warranty. These items are covered separately by their respective manufacturers.

Exclusions – What This Warranty Does Not Cover

Defects will NOT be covered if caused by:

  • Work carried out by unauthorized repairers
  • Misuse or use outside intended purpose
  • Modifications/customizations not done by Trail Caravans
  • Abuse, neglect, or accidents
  • Poor maintenance or unsafe operation
  • Exposure to abnormal environmental conditions (water, fire, pressure, etc.)
  • Normal wear and tear (e.g., stone chips, scratches)
  • Water damage from creek crossings or flooding
  • Use in extreme or corrosive environments
  • Overloading of the caravan
  • Continued use after a defect becomes apparent
  • Excessive speed or severe impact

Additionally, consequential or indirect loss or damage is not covered.

Owner Responsibilities

Service Items (owner’s responsibility):

  • Tyres
  • Batteries
  • Light bulbs
  • Hoses & seals
  • Consumables
  • Routine maintenance
  • Wheel alignments

Maintenance Schedule (to maintain warranty validity):

  • First service: Within 3 months of delivery or 3,000 km (whichever comes first)
  • Second service: Within 12 months of delivery
  • Annual service: Required every 12 months thereafter

These services must be carried out by a Trail Caravan dealer or Authorized Service Agent.

Making a Warranty Claim

  1. Contact your dealership (first point of contact).
  2. All work must be assessed by an Authorized Repair Agent and a quote sent to Trail Caravans Head Office for approval.
  3. Once approved, Trail Caravans will issue a Warranty Approval to the repair agent.
  4. When making a claim, provide:
    • Full name (as per purchase contract)
    • Contact details
    • VIN (Vehicle Identification Number)
    • Date of purchase

Operation & Maintenance Responsibilities

You are responsible for keeping your caravan in a safe and roadworthy condition. This includes:

  • Regular tyre pressure checks
  • Tightening wheel nuts
  • Greasing and tightening components
  • Surface rustproofing and paint maintenance
  • Suspension and wheel bearing servicing
  • Moisture testing every 3 months (at your cost)
  • Annual servicing by a qualified technician

Contact Information

TRAIL RV CARAVANS

📍 1 River Hills Rd, Eagleby QLD 4207

📞 (07) 3472 5699

🌐 www.trailrv.com.au

✉️ Service: service@trailrv.com.au

⚠️ Note: The warranty will become null and void if the defect is deemed the result of abuse, misuse, or negligence.